Welcome to Modeoryx’s Frequently Asked Questions! We’re here to make your shopping experience as effortless as our fashion. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Contact us at [email protected].

About Modeoryx

What is Modeoryx’s style aesthetic?
Modeoryx specializes in contemporary, trend-forward fashion with a focus on effortless style. Our collection features statement pieces like crop tops, going-out tops, graphic tees, midi dresses, and wide-leg pants that blend comfort with runway-inspired designs.
Who is the typical Modeoryx customer?
Our target customer is fashion-conscious individuals aged 18-35 who value both style and convenience. They appreciate trendy pieces that transition seamlessly from day to night, and prioritize quick delivery options for last-minute occasions.

Product Information

How do I choose the right size?
Each product page includes detailed size charts with measurements. We recommend comparing your body measurements to our charts for the best fit. Our midi dresses and wide-leg pants tend to run true to size, while our crop tops may have a more fitted silhouette.
Are your graphic tees pre-shrunk?
Yes, all our graphic tees are made from pre-shrunk cotton to maintain their shape after washing. We recommend washing in cold water and hanging to dry to preserve the vibrant prints.
What fabrics do you use for your going-out tops?
Our going-out tops feature a mix of high-quality fabrics including satin, chiffon, and stretchy knits that offer both comfort and a flattering drape for evening wear.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Can I change my order after it’s placed?
Contact us immediately at [email protected] if you need to modify your order. We can make changes if your order hasn’t entered the processing stage (typically within 1-2 business days).

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:
– Express Shipping ($12.95): 10-15 business days via DHL/FedEx with door-to-door tracking
– Free Standard Shipping: 15-25 business days via EMS for orders over $50
Do you ship to my country?
We ship worldwide except some remote areas in Asia. For specific location inquiries, email [email protected].
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) for real-time updates.
What’s your order processing time?
Orders typically process within 1-2 business days. Pro Tip: Order by 2pm GMT for same-day processing on business days!

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached, and in original packaging.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a prepaid return label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Do you offer exchanges?
Currently, we only process returns. For a different size or color, please place a new order and return the original item.

Contact & Support

How can I contact customer service?
Email us at [email protected] for any inquiries. Our team typically responds within 24-48 hours.
Where is Modeoryx located?
Our headquarters and warehouse are located at:
118 Pearl Street, Manchester, US 06040

At Modeoryx, we believe great fashion should be accessible, affordable, and arrive with the same excitement you feel when discovering your perfect look. Happy styling!

The Modeoryx Team