Shipping Policy

At Modeoryx, we design our crop tops, graphic tees, and runway-ready essentials to move with you in perfect harmony. We want every step of your shopping experience – from delivery to returns – to feel as effortless as our Japanese-made wide-leg pants.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to our global customers (excluding some Asian and remote areas):

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Via EMS for orders over $50 (15-25 business days after shipping)

Returns & Exchanges

We understand that sometimes an item might not be the right fit for your unique style. That’s why we’ve created a seamless returns process that matches the effortless drape of our satin fabrics.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Items must be in their original packaging

Non-Returnable Items

To maintain the integrity of our collections, we cannot accept returns on:

• Final sale items (clearly marked during checkout)
• Personalized or customized pieces
• Items without original tags or with signs of wear

How to Initiate a Return or Exchange

Follow these steps to ensure your return is processed as smoothly as our signature wide-leg pants:

1. Contact us within 15 days at [email protected] with your order number and return request details
2. Wait for approval – Our Style Support Team will respond within 1-2 business days with return instructions
3. Package your items securely in the original packaging if possible
4. Ship your return using a trackable method to:
   
   Modeoryx Returns
   118 Pearl Street
   Manchester, US 06040

Return Shipping Costs

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. For exchanges, we’ll cover the cost of shipping your new item once we receive the returned piece.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days after arrival):

• Refund method: Your original payment method (Visa, Mastercard, JCB, or PayPal)
• Processing time: 5-10 business days after approval (depending on your bank)
• Shipping costs: Original shipping fees are non-refundable

Exchange Process

Want to swap your midi dress for a different size or color? Here’s how:

1. Follow the standard return process above
2. Clearly state your desired exchange in your email
3. We’ll ship your new item once the return is received and approved
4. If the exchange item costs more, you’ll be invoiced for the difference

Damaged or Incorrect Items

If your graphic tee or going-out top arrived damaged or incorrect:

• Contact us within 3 days of delivery at [email protected]
• Include photos of the damaged/incorrect item and packaging
• We’ll arrange a prepaid return label if needed
• Expect expedited processing of your replacement or refund

Need Help?

Our Style Support Team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for choosing Modeoryx – where fashion moves with you, even when you need to make a return.